Safety Is Our Priority
Your safety and peace of mind are our foundation. Every guide is verified, every payment is protected, and we stand behind every experience with our 7-day full refund guarantee.
Four Pillars of Trust
Identity Verified Guides
Every guide is personally interviewed and verified before they can offer experiences on MATCHS. We verify identity, local residency, and passion for sharing Japan.
- Government ID verified
- Residency confirmed
- Personal video interview
- Social media presence check
Chat Before You Book
You can message your guide before making any payment. Ask questions, video call, and make sure you feel comfortable. No pressure, no commitment until you are ready.
- Unlimited pre-booking messages
- Optional video call
- No payment required to chat
- Cancel anytime before booking
Secure Payment Protection
All payments are processed securely through Stripe. Your payment is held until your experience is complete, giving you peace of mind.
- Payment via Stripe
- Released after completion
- 7-day full refund guarantee
- Dispute resolution
24/7 Support
We are here to help before, during, and after your experience. Reach us anytime and we will make sure everything goes smoothly.
- Email support within 4 hours
- Emergency contact line
- Real-time chat assistance
- Local coordination support
What We Stand For
Questions or Concerns?
We are happy to answer any questions about our platform and safety roadmap. Your peace of mind matters to us.
Contact Us