Safety Is Our Priority
MATCHS is currently in beta. We are actively building safety measures to ensure every experience is secure and trustworthy. Here is what we are working on.
Beta Notice: MATCHS is in development. Safety features described here are being built and will be fully operational before guides begin offering tours.
Four Pillars of Trust
Identity Verification (Planned)
We are building a guide verification system that will require government-issued ID and proof of address before any guide can offer tours on the platform.
- Government ID check (planned)
- Proof of address (planned)
- Video interview (planned)
- Background check (planned)
Chat Before You Book
You can message your guide before making any payment. Ask questions, video call, and make sure you feel comfortable. No pressure, no commitment until you are ready.
- Unlimited pre-booking messages
- Optional video call
- No payment required to chat
- Cancel anytime before booking
Secure Payment Protection
All payments are processed securely through Stripe. Your payment is held until your experience is complete, giving you peace of mind.
- Payment via Stripe
- Released after completion
- 24h free cancellation
- Dispute resolution
Support (In Development)
We are building our support infrastructure to assist travelers in Japan. For now, reach us by email for any questions or concerns.
- Email support
- Emergency contact (coming soon)
- Real-time assistance (planned)
- Local coordination (planned)
What We Stand For
Questions or Concerns?
We are happy to answer any questions about our platform and safety roadmap. Your peace of mind matters to us.
Contact Us